October 30, 2023

The Power of Soft Skills in the Workplace

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Soft skills are in demand. In our contemporary workplace, technical qualifications are undoubtedly essential. But today, we know they are no longer the sole determinant of success. 

Soft skills, also recognised as interpersonal or people skills, have risen in prominence. Companies now recognise their pivotal role in fostering collaboration, communication, and overall team effectiveness. 

Incorporating soft skills into the hiring process has become a strategic imperative as the emphasis on holistic employee development intensifies. In this article, we will outline strategies for seamlessly integrating soft skill assessment into the hiring process.

Understanding Soft Skills in the Workplace

Soft skills transcend technical proficiencies. It encompasses a range of attributes. They include effective communication, teamwork, adaptability, problem-solving, empathy, and emotional intelligence. We are in a workplace era where teamwork, innovation, and adaptability are paramount. Having robust soft skills is now essential for both individual career growth and organisational advancement.

Its Impact on Team Dynamics

The 21st-century workplace is about team dynamics. The emphasis is less on individual brilliance and more on team effectiveness. This is why soft skills are pivotal.

Communication – Soft skills play an instrumental role in fostering effective communication within teams. Individuals with strong communication skills can articulate ideas lucidly, listen attentively, and engage in constructive dialogues. This leads to fewer misunderstandings, elevated collaboration, and a more harmonious work environment.

Soft skills fosters effective communication
Soft skills foster effective communication

Team Collaboration: Successful projects often hinge on the synergy of a collaborative team. Soft skills such as empathy and adaptability empower individuals to comprehend diverse viewpoints, collaborate seamlessly, and collectively achieve milestones. Teams, where each member values collaboration, contribute to heightened quality outputs and innovative solutions.

Resolving Conflicts: Friction is an inevitable part of any workplace or team. It can be a catalyst for a disastrous relationship or sharpening each other to improve. Soft skills like active listening, empathy, and open-mindedness play a pivotal role in resolving conflicts constructively. Employees equipped with honed soft skills can navigate disagreements adeptly, ensuring that conflicts don’t escalate and hinder team dynamics.

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Employees equipped with honed soft skills can navigate disagreements adeptly
Employees equipped with honed soft skills can navigate disagreements adeptly

Leadership: Soft skills are integral to effective leadership. People who possess emotional intelligence, empathy, and the ability to motivate others create a positive work environment. Their leadership influences people from the heart and does not need to wield authority. Such leaders inspire trust, encourage teamwork, and set a compelling example that positively influences their team’s success.

Integrating Soft Skills into the Hiring Process

Incorporating its assessment into a hiring process is a strategic approach that begins with redefining job descriptions and candidate criteria. Here are actionable tasks you can apply immediately:

Work Culture: Assess the overall company and team culture. Most attritions are due to conflict within the team or manager. It is good to evaluate the manager’s work style and the team’s communication preferences. Some managers are detailed and need to micromanage. Others are only concerned with the quality of completed tasks. Some teams are personal and informal. Other teams are guarded and formal.

Job Description: Most people have no issues creating a job description based on technical skills. But they often leave out the soft skills. Both the HR Manager and Team Lead have to assess the behavioural traits required to succeed in the job. Does the position require an outgoing personality or a deep thinker? Is this a process-oriented position or does it require a lot of ad-hoc adaptation? 

Psychometric assessments and personality trait assessments can provide valuable data

Assessment Tools: Leverage assessment tools designed to gauge soft skills. Psychometric assessments and personality trait assessments can provide valuable data on a candidate’s interpersonal attributes. Is the candidate an introvert or an extrovert? Do they have a “driver” or “follower” personality? Do they pay attention to details?

Behavioural Interviews: Most interviews are used to find out the soft skills of a candidate. We recommend using interview questions to validate soft skills. That means assessments are used in the shortlisting process before the interview. Interviews should be structured, focusing on real-life scenarios to assess candidates’ soft skills. Ask situational questions that prompt candidates to showcase their problem-solving, teamwork, and communication abilities.

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Reference Checks: When contacting references, inquire about the candidate’s soft skills and interpersonal dynamics. References usually have glowing remarks of the candidate. Hence, the conversation should be to confirm the behavioural traits from the assessments and interviews. Previous employers and colleagues can provide valuable insights into the candidate’s teamwork and communication prowess.

Incorporating Soft Skills in the Workplace

Integrating soft skills into the hiring process elevates an organisation’s ability to build cohesive, high-performing teams. This is done by 

  • Redefining job descriptions to encompass soft skill requirements
  • Having candidates undergo assessments during shortlisting
  • Conducting behavioural interviews to validate assessment findings

In this way, companies can ensure that candidates possess the essential interpersonal attributes that contribute to teamwork, innovation, and a positive work environment. 

But what about existing employees?

Here are 4 actionable ideas you can undertake immediately.

Executive Coaching

This is a one-to-one coaching aimed at the growth and development of the executive, senior managers and leaders. This is different from traditional mentoring. It is tailored to the unique needs, goals and challenges of being a leader. It also aims to improve relationships with teams and stakeholders, enhance conflict resolution abilities, and develop a clear leadership vision.

This is a confidential session where coaches use powerful questioning techniques to prompt deep self-reflection. Through thought-provoking discussions, leaders gain insights into their work style, communication patterns, and areas of growth. This is translated into actionable strategies for implementing into their day-to-day activities.

One on one interviews
This confidential session is where coaches use powerful questioning techniques to prompt deep self-reflection.

Performance Coaching

This is different from Executive Coaching. Performance Coaching focuses on enhancing individual skills or abilities to achieve specific performance goals. The emphasis is on mastery of specific tasks or objectives that contribute to job performance. It focuses on practical strategies to improve efficiency, effectiveness, and outcomes.

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Performance goal requires a clear definition of success and how to measure it. Then it breaks down to actionable steps to achieve the goal, i.e. what needs to be done and when it must be completed. It identifies the potential pitfalls and hurdles and seeks ways to overcome them. 

Team Coaching

This is the collaborative process that focuses on improving a team’s performance, collaboration and effectiveness. The coach will work with the group to address challenges, resolve conflicts, and promote shared accountability. The goal is to better understand each member’s behavioural traits. The coach facilitates discussion on communication styles, conflict resolution, and actionable collaboration strategies. 

The coach facilitates discussion on communication styles, conflict resolution, and actionable collaboration strategies. 
The coach facilitates discussion on communication styles, conflict resolution, and actionable collaboration strategies. 

Assessment Tools

Employees should be encouraged to understand the behavioural assessment tools. It helps the team to understand each person’s unique strengths and communication preferences. It also helps the individual to better grasp their personal behavioural preferences. This helps reduce confrontations and better understand each other during conflict resolution.


Ultimately, an emphasis on soft skills throughout the hiring process and company culture lays the foundation for organisational success. Teams comprised of individuals who excel in communication, collaboration, and conflict resolution thrive in today’s dynamic workplace. Organisations gain a competitive advantage by making it a pivotal criterion in hiring decisions and incorporating it into their workplace culture. 

In an environment where accountability, collaboration, and continuous improvement exist, attrition drops and employees thrive regardless of the challenges. 

If you want to know more about incorporating soft skills into recruitment or overall organisation, contact us today.