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July 28, 2023

Emotional Intelligence: The Key to Long-Term Employee Success


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It is now essential to have emotional intelligence (EI) while hiring new employees, especially for long-term employment. To find the best people for long-term success, traditional recruitment techniques are no longer sufficient. As psychologists, we have discovered that an employee’s level of emotional intelligence is one of the crucial differentiators in assessing their potential for advancement and productivity. 

When used in recruitment, emotional intelligence can result in better hiring choices and the creation of cohesive, effective teams. 

The origins of emotional intelligence

Daniel Goleman, a psychologist and science journalist, popularised the concept of emotional quotient. In 1995, he released “Emotional Intelligence“, which popularised the notion and helped to establish it as a critical aspect of personal and professional success.

His work on the emotional quotient has had a tremendous impact, helping to define how people think about and perceive emotions. Goleman maintained that the emotional quotient is just as significant, if not more important, than standard intelligence tests such as IQ. He also stated that one’s emotional quotient may be cultivated and improved.

Goleman’s work on the emotional quotient has received widespread attention and has had a considerable impact on the fields of psychology, education, and business. His theories have been adopted by a diverse spectrum of organisations and individuals, resulting in a better understanding of the significance of emotions in human behaviour.

How does EI contribute to long-term employee success?

Self-awareness, self-regulation, motivation, and social skills are the four fundamental components of emotional intelligence.

1. Awareness of one’s own existence

The ability to recognize and understand your own emotions, as well as how they influence your ideas and behaviours, is referred to as self-awareness. It also entails being aware of your own talents and flaws, as well as appropriately assessing your own emotional condition. Self-awareness development necessitates some introspection and self-reflection. You pay attention to your emotions as they occur and learn to identify the factors that cause them. 

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2. Self-control

Self-regulation is based on the ability to manage emotions and control your feelings rather than being governed by them. You can use this to delay gratification, control urges, and manage stress. Discipline and the ability to resist acting on your initial emotional responses are required for self-regulation. 

The ability to push through your feelings is a crucial part of self-regulation
The ability to push through your feelings is a crucial part of self-regulation

3. Inspiration

Motivation is the desire to achieve a goal or objective. Individuals who are emotionally intelligent are generally highly driven and able to harness their emotions in order to pursue their goals with tenacity and endurance. You can channel your emotions positively, using them to fuel your efforts and keep you focused on your goals.

4. Social Abilities

This refers to the capacity to properly communicate and engage with others. This level of social awareness enables you to sympathise with others, resolve disagreements, and form strong connections. You can read social cues and comprehend the emotions of those around you, allowing you to respond appropriately and sensitively to others’ sentiments.  

Understanding Emotional Intelligence in recruitment

Emotional Intelligence, often known as EQ (emotional quotient), is the ability to recognize, comprehend, and control our own emotions as well as the emotions of others. Empathy, self-awareness, interpersonal communication, adaptability, and conflict resolution are all examples of vital soft skills. 

Employees with high EI are better suited to deal with stress and obstacles. They are also more capable of self-motivation and creating positive relationships with colleagues.

Employees with high EI are better suited to deal with stress and obstacles
High EI people are better suited to deal with stress and obstacles

Using emotional intelligence in recruitment allows you to identify whether an applicant possesses the soft skills required to function successfully in the role and have long-term employee success. 

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A Workplace with Long-Term Employee Success

Numerous studies have shown that EI has a significant impact on a workplace with long-term success. These studies have correlated EI to job satisfaction, connected EI to a flourishing work environment, and investigated its impact on workplace performance. Employee engagement is a critical aspect of long-term employee performance. 

Here are some ways in which EI influences an individual’s performance and overall contribution to the organisation:

  • Better communication: Employees with high EI communicate effectively. They can detect how their message is received and customise it to the individual with whom they are interacting. This is very useful in resolving workplace conflicts. 
  • Leadership Effectiveness: Emotionally intelligent leaders can inspire and encourage their people. They enhance employee engagement and establish a healthy work atmosphere.
  • Team Dynamics: EI is critical in fostering peaceful and collaborative team dynamics. Employees with high EI are more likely to work efficiently, resolve disagreements peacefully, and support one another.
  • Adaptability: This is essential. The corporate climate is always changing. Candidates with high EI show a better ability to embrace change and overcome uncertainty with grit. 
  • Customer Relations: Employees with high EI are more sensitive to the demands and emotions of customers. This results in better customer service and loyalty.

Recruiting for Long-Term Employee Success

Incorporating EI assessments throughout the hiring process will provide insight into a candidate’s EI levels. We can ensure a more accurate match between the candidate and the organisation’s culture and job requirements by identifying a candidate’s EI strengths and areas for development.

Here’s how EI assessments are commonly used:

Job Profiling

Every job has both hard and soft skill requirements. All employees have no problems identifying the required hard skills. But almost none ever consider soft skills. In our engagement, we interviewed the hiring manager and HR director to get an understanding of the team and work environment. Then we analyse and document the soft skills required for the specific job.

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Screening for Pre-Interview Positions

We provide EI evaluations to shortlisted applicants prior to conducting in-person interviews with our clients. This assists us in identifying individuals who have the most potential for success within the organisation.

Use EI evaluations to shortlisted applicants prior to conducting in-person interviews
Use EI evaluations to shortlist applicants prior to conducting in-person interviews

Support for Behavioural Interviews

Candidates almost always present themselves in the best possible light. EI assessments provide useful behavioural insights that allow us to adjust our interview questions. During the interview, we can probe deeper into a candidate’s emotional intelligence. This allows us to view the candidate for who he or she is.

Evaluation of Team Fit 

Understanding a candidate’s EI profile allows us to analyse their compatibility with existing team members and identify how they might contribute to the general dynamics of the team.

Conclusion

Emotional Intelligence is a strong predictor of employee success and organisational performance over time. Organisations may develop cohesive and high-performing teams, foster a pleasant work culture, and boost overall productivity by incorporating EI assessments into the recruitment process.

As a psychologist-driven recruitment firm, we are dedicated to assisting our clients in unlocking the hidden potential of their workforce through the use of Emotional Intelligence. We are here to coach you through the process and make educated hiring decisions that lead to long-term success.

Contact us if you are trying to establish a team of great talent that not only possesses the proper hard skills but also the emotional intelligence to flourish in a dynamic workplace.